A little help, when you need it

Let’s clear things up.

Questions about Sweepful? Contact the team at FIFTY2 - FZCO.

info@fifty2.ae

Sweepful is preparing for its first App Store release. These instructions describe the current app experience.

Photos aren’t appearing

Check Sweepful’s Photos permissions in iPhone Settings. With limited access, only your selected items are available. Some iCloud-only photos may not have local thumbnails available for scanning. Opening a preview may ask Apple Photos to download an original.

Recover a deleted item

Open Photos → Utilities → Recently Deleted. Select the item and choose Recover if it is still available. Apple normally keeps deleted items there for up to 30 days. Sweepful cannot recover items permanently removed from Photos.

Storage didn’t change immediately

In-app media sizes are estimates. Recently Deleted, iCloud optimization and iOS storage reporting affect how much space is available and when it changes. Keep items in Recently Deleted if you may want to recover them.

Manage or cancel a subscription

Open iPhone Settings → your name → Subscriptions → Sweepful. Apple manages subscription billing and cancellation. Deleting the app does not cancel a subscription.

Restore a purchase

Use the same Apple Account that made the purchase, then choose Restore purchases in Sweepful’s Settings or on the Pro screen. An active subscription is required for Pro access. Purchases will become available with the release configuration.

Request a refund

Apple handles refund requests at reportaproblem.apple.com. Eligibility is determined by Apple.

Report a problem

Include your iPhone model, iOS version, Sweepful version and what happened. Please do not send passwords, payment-card details or private photos. If a screenshot helps, remove personal information first.

Privacy questions

Send privacy requests to info@fifty2.ae. See our privacy policy for details.